Synchronous Communication Sessions (aka Meetings)

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toxicIs “Meeting” Really a Dirty Word?

Somewhere along the line “meetings” became a dirty word.

Scheduled meetings were so much the norm in many of our days that work felt like something we tried to “squeeze in between meetings.”

At the morning stand-up oft’ was heard… “Yesterday I was in meetings all day, I didn’t get anything done. Today is likely to be the same.

Voices rose up and said “eliminate meetings entirely…they are toxic!”

So we had a meeting to discuss things. (Just kidding.)

Good Patterns

Consider a Meeting Alternative: Asynchronous Communication

Before you schedule that next meeting, think: Is there another way?

Chat, email, Confluence, Blogs, RFC’s…The advantage of these async communication methods over a scheduled interruption, whoops, meeting – is that the conversation can easily be “quarantined.”

Someone who doesn’t mind being interrupted can monitor these message channels and respond – if they choose – in near real time. Someone who is in the zone can minimize their IM window, turn off notifications and respond at his or her leisure.

Real Time Collaboration and Discussion

Some things really are accomplished best via synchronous communication: retrospectives / post-mortems, 1-1 reviews, sprint planning, kick offs, backlog estimating, demos…

They help people communicate with each other quickly, to get to a point of common understanding efficiently – more so than 20 emails or IMs back and forth.

There is less potential for misunderstanding (provided folks say what they mean and mean what they say). Good meetings provide the opportunity for meaningful conflict as well as meaningful resolution.

Good meetings help make sure teams don’t just “Get Stuff Done” but get the right stuff done at the right time…

Things that help make good meetings good include:

  • Having a clearly defined agenda/purpose
  • Inviting as few people as possible
  • Ensuring that meetings end as quickly as possible (sett a time box…)
  • Making sure attendees have sufficient time to prepare – (plan ahead…)
  • Seeing that all invitees participated fully
  • Making sure follow-up actions were clear and assigned

Bad Patterns

too-many-meetings-comic

What kind of meeting is it?

Be clear on the purpose of the meeting, and communicate that at the outset. Kim Scott in Radical Candor provides a nice framework for meeting types:

  1. 1:1 Conversations – Employees set the agenda, managers listen and help them clarify
    2. Staff Meetings – Used to review metrics, provide “study hall” updates, and identify (but not make) key decisions
    3. Think Time – blocked out time to reflect
    4. “Big Debate” Meetings – Lower the tension by making it clear that you are debating, not deciding.
    5. “Big Decision” Meetings – Push decisions into the facts, pull facts into the decisions, and keep egos at bay
    6. All-Hands Meetings – Bring others along
    7. Meeting-Free Zones – blocked-out time to not have meetings

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