The Five Whys – Root Cause Determination

From Wikipedia: The 5 Whys is an iterative question-asking technique used to explore the cause-and-effect relationships underlying a particular problem. The primary goal of the technique is to determine the root cause of a defect or problem. (The “5” in the name derives from an empirical observation on the number of iterations typically required to resolve the problem.) You may also …

Problem Solving (Esp. During a Code Brown)

Problem Consciousness Identity the problem that is the priority Clarify the Problem What should be happening? What is actually happening? Break the problem into individual problems if necessary If necessary user temporary measures to contain the abnormal occurrence until the root cause can be addressed. Locate the point of cause of …