No one says, “No, but…”
Only, “Yes, and…”
Instead of subtracting… plussing.
Oh, boy, I failed again! I recently facilitated an event where at one point I struggled mightily. As I reflected on how I might have done better, I recalled the note and vote technique: Note and vote (aka Nominal group technique (NGT)) is a structured method for brainstorming/decision making that …
Sometimes the right (or at least initial) response to a request for action “now” is “No.” – It’s far easier to say “yes” later on…
On the other hand, maybe you don’t even have to choose between “Yes” and “No” particularly if you’re trying to initiate a conversation.
I love this statement from Radical Collaboration: If your relationship[s don’t] bump up against some conflict every once in awhile, you’re either in complete denial or overly medicated. Conflict at work is not inherently good or bad. It’s just a situation. It’s also an opportunity to grow. Healthy conflict can …
tl;dr on trust Listen Say what you mean and mean what you say Don’t assume you are right, or your way is the only way