The Five Whys – Root Cause Determination

From Wikipedia: The 5 Whys is an iterative question-asking technique used to explore the cause-and-effect relationships underlying a particular problem. The primary goal of the technique is to determine the root cause of a defect or problem. (The “5” in the name derives from an empirical observation on the number of iterations typically required to resolve the problem.)

Kaizen – The Meaning and Power of Change

TLDR – Kaizen If you think you can make something better (in your personal life, within a team or a collection of systems you work on, a process in your company), do it. What is it? “Kaizen” is made up of two Chinese characters: 改 kai = “change” + 善 zen = “good” – So kaizen …

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